Order support
Refunds And Returns Policy
Custom printed products are made for a specific customer, artwork file, quantity, and use case. This policy explains when cancellations, refunds, reprints, credits, or corrections may be available.
Last updated: June 5, 2026
Custom Goods Are Not Standard Returns
PrintNorth products are customized with customer-supplied artwork, logos, photos, names, event details, brand marks, or packaging copy. Once production has started, custom printed products generally cannot be returned or refunded for buyer remorse, changed plans, incorrect customer selections, or customer-supplied artwork problems.
Cancellations
You may request a full refund any time before approving the digital proof. Send the request to orders@printnorth.ca and include your order reference.
Once you reply APPROVED, production may begin immediately. Cancellation or refund may no longer be possible because materials, setup, labour, or production capacity can be committed as soon as approval is received.
Defective, Damaged, Or Incorrect Orders
If an order arrives damaged, defective, materially different from the approved proof, or incorrect because of a production or fulfillment issue, contact PrintNorth within 7 days of delivery. Include the order email, product name, delivery date, photos of the issue, and a short description of what is wrong.
After review, PrintNorth may offer a reprint, replacement, partial refund, full refund, credit, or other reasonable correction depending on the issue.
Customer Artwork Issues
PrintNorth accepts the best file you have and checks print fit, cropping, placement, and obvious file-quality concerns during proofing. Customers remain responsible for approving spelling, dates, contact details, logos, legal or regulated copy, trademarks, rights, and the final visual content shown in the proof.
Refunds or reprints are generally not available for customer-supplied content errors that were visible in an approved proof, or for material supplied without the required rights or permissions.
Shipping Issues
Production and delivery windows are estimates. Carrier delays, weather, holidays, missed delivery attempts, address errors, and peak volume can affect arrival timing. Contact PrintNorth before ordering when a deadline is firm.
If a shipment appears lost or damaged in transit, PrintNorth will review the order details and carrier information before deciding the next step.
How To Request Help
Email orders@printnorth.ca with your order details, photos where applicable, and the result you are requesting. PrintNorth reviews each support request against the order record, artwork supplied, product limitations, and fulfillment details.